Skip to content

Apple Looking Into MacBook Air WiFi Problems

June 24, 2013

Apple Genius bar WiFi

By Paul Thomson :: 11:34 PM

Apple is investigating customer complaints about WiFi connectivity issues with its newest MacBook Air laptop computers.

The problems, said to affect both the 11-inch and 13-inch models, include lost wireless network connections that require users to reboot the machines in order to reestablish the connection.

Many frustrated customers have taken to Apple support forums and message boards looking for answers.

“It won’t stay connected to the WiFi,” writes user Joshua Kinsey. “It will connect at first but then the connection drops. The laptop will refuse to connect again until I reboot the machine.”

When customers schedule an appointment with an Apple Genius at an Apple store, the company has instructed its employees to take the laptops from customers so that they can be shipped to Apple headquarters and analyzed. Customers are provided with a replacement unit, and in some cases, have been given adapters that allow them to hook the device up to a wired ethernet connection.

Apple has not yet commented about this issue publicly.


Filed under → Apple, Mobile, Social Media, Wireless