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Shoppers Complain of Problems With Gap Website

October 14, 2013

Gap website down

By Cynthia Herbert :: 10:47 PM

Clothing retailer Gap may be running a sale today, but their customers are having a hard time checking out on their website, if posts on Twitter and Facebook are to be believed.

Customers have taken to social media throughout the evening complaining about slow load times for pages on the Gap’s site, and errors when attempting to finalize their sale.

Late this afternoon, many users reported seeing a blank page when they attempted to load the Gap site, often paired with an error message that read, “Template definition is null.” While that error was mostly fixed within an hour or two, problems still occurred with other areas of the site, and customers waited for pages to refresh, with some eventually giving up.

“I had a coupon that was set to expire today, I just wanted to use it while I still could, but the site wouldn’t let me all the way through the checkout process,” explained a frustrated Cindy Dasano, from Colorado. “I eventually gave up.”

Some customers who reached out to the retailer via their customer service phone line received word that their coupons and sale prices would be honored tomorrow. Problems with the company’s checkout systems appeared to also affect telephone orders as well.

“Got a person.” Tweeted Alaina Wiens, “But the whole system’s down.”

The retailer’s website has ads that boast today as being the last day of a 40% off Columbus Day sale event.